Delivery Policy

Delivery Policy

We know how important the proper delivery of flowers is: who they go to and what time!

1. Delivery Area
We offer delivery in the Swindon area. Please see our delivery map for the area we cover.

map

1.1 Same Day Delivery
We must receive your Order Form by 1.30pm for same day delivery. We will process Order Forms received later than 1.30pm and on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but will deliver on the next working day.

1.2 Delivery Details
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

1.3 Proof of Delivery
In case of delivery to certain locations where a third party is involved, such as hospitals, hotels and MOD Establishments, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

1.4 Preferred Delivery Time
It is possible to enter a preferred delivery time within the order process for items ordered from the ‘Sympathy’ product range. This option should only be used for orders requiring delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.